Shipping Policy

Overview:

At Cabayan Mart, we partner with the fastest couriers to deliver Filipino goods right to your doorstep.

Free Local Delivery:

Free delivery is available for customers within a 15 km radius of our store, provided that their order totals $50 or more.

This option will automatically become available at checkout if your delivery address falls within this range and your order meets the minimum amount requirement.

 

Deliveries outside of our Local:

Check if your address is classified as rural or urban https://nzcouriers.co.nz/tools/check-an-address/ 

Shipping Fees:

Auckland Urban: $8
Auckland Rural: $12
Outside Auckland:
North Island Urban (Outside Auckland): $14
North Island Rural (Outside Auckland): $18
South Island: $38 

Shipping Fee Adjustments:

The prices listed are based on standard courier charges. In cases where we have incorrectly estimated the shipping costs for specific areas, we may absorb minor additional costs. However, significant discrepancies will necessitate an additional payment from you to cover the complete courier costs. We will contact you to arrange for this payment if necessary. We reserve the right to cancel orders that do not cover full courier costs, with all such cancellations eligible for refunds within 10-20 business days. 

Delivery Times:

Auckland Urban: Overnight
Auckland Rural: 1-3 days
Outside Auckland: 2-4 days 

Perishable Goods:

Please note that the freshness of perishable items cannot be guaranteed. Ordering such items is done at your own risk.

Frozen Goods:

Our frozen items are shipped in a solid frozen state, using insulated packaging to maintain temperature. Despite all precautions, we cannot guarantee the exact freshness upon arrival due to varying shipping conditions.

Cakes with Icing:

Cakes are also shipped frozen, in specially marked boxes to indicate careful handling. However, the condition of the icing and overall freshness upon delivery can be affected by courier handling, which is beyond our control.


Free Store Pick-Up:

Location: Save on shipping costs by picking up your orders directly from our store, a great way to meet us and ensure the quality of your purchase.


Pick-Up Hours:

Available daily from 5 PM to 10 PM. Please place your order online and select "Pickup in Store" at checkout.

Pick-up address is at: 50 Jeroboam Loop Kumeu, Auckland
Note: Always leave your mobile number when choosing this type of fulfillment to assist us in coordinating your pick-up.

Package Specifications:

All pricing is based on packages up to 15kg with a volume of 0.04 m³. Orders exceeding these specifications will incur additional shipping costs. We will contact you to discuss these charges if your order exceeds these limits.

For additional details or assistance, please don't hesitate to contact our support team.